This page address known support issues for our Vocational Assessment of Lost Earnings (VALE) software, version 1.1 as well as our Worklife Probability (WLP) software.  Click any of the below topics to expand its discussion:

• Installation failure on Windows 95^TM with Internet Explorer 5^TM or higher
  • During installation we attempt to install the Windows Scripting Host^TM for Windows 95^TM. Certain components upgraded when you install Internet Explorer 5^TM are incompatible and require loading the version of Windows Scripting Host^TM for Windows 98/Me/NT4^TM instead of the Windows 95/Internet Explorer 4^TM version. All of the files are included on the installation CD.  Manually run win98ment4.exe and then repeat the VALE installation.
• Post-incident scenario entry may be required in Case Entry
  • A change to the data structure may not allow you to leave the input line while entering a Case Scenario. This has been corrected in versions shipped after 9/1/2002. WORKAROUND: put something into the Post-injury field (e.g., same scenario as Pre-injury) and tab out of the line, then return and delete the Post-incident entry.
• Windows 98 incompatible with VALE 2000
  • We tested VALE using Windows 98^TM Second Edition with no problems, however a field support incident determined that the replacement of Windows 98's oleaut32.dll during the VALE installation process caused erratic responses from Windows 98^TM, and Microsoft Office^TM application failures.  Upgrading to Win98SE^TM or higher alleviates this problem.
• Multiple "System Files are Out of Date" errors
  • During installation, you keep getting the following message: Setup cannot continue because some system files are out of date on your system. Click OK if you would like setup to update these files for you now. You will need to restart Windows before you can run setup again. Click cancel to exit setup without updating system files.  See Microsoft KB article 191096.

• Invalid use of Null
  • Check the "User Defaults" (from Control Panel, select the Maintenance tab and press the User Defaults button on the top left of the form). Nothing should be grayed out, do NOT press the OK button until all settings are checked and/or changed.
• Office XP^TM with Microsoft Access XP/2002^TM
  • The current version of the program is built on the Microsoft Access 2000^TM Runtime Engine. Version 1.0 and some early Version 1.1 copies will insist on installing the Access 2000^TM runtime - which may cause difficulties (Microsoft recommends installing prior versions before installing later versions). Later 1.1 (including the Worklife Probability Edition) versions will detect and use Access 2002/XP^TM.  Either reinstall Access 2002^TM after VALE or contact us for an upgrade.
• Windows XP/NT^TM
  • We do not recommend the practice of running the machine with Administrative rights for day-to-day operations. Therefore, either the specific user or the VALE Group containing authorized users should have read/write/modify rights to the "HKEY_LOCAL MACHINE\SOFTWARE\Vocational Econometrics" key in the system registry as well as the "Program Files\VALE" directory into which the program is installed.

Last Modified 08/19/2010